Who We Are

Valorvox Arc is an educational platform based in Belgium, focused on introducing people to investing concepts. Our registered address is Stompaertshoek 31, 2800 Mechelen, Belgium. You can reach us at [email protected] or +3243361348.

When we talk about "we," "us," or "our" in this document, we mean Valorvox Arc. "You" refers to anyone using our website or services.

Information We Collect

We gather different types of information depending on how you interact with our platform. Here's what we typically collect:

Information You Give Us Directly

• Name and contact details when you sign up for courses or reach out to us
• Email address for account creation and communication
• Payment information when you enroll in paid courses (processed securely through our payment partners)
• Messages you send through our contact forms or email
• Course progress and completion data to track your learning journey

Information Collected Automatically

• Device and browser information (like browser type, operating system)
• IP address and general location data
• Pages you visit on our site and how long you spend there
• Referring websites that brought you to us
• Technical data about your device and connection

How We Use Your Information

Your data helps us provide better educational experiences. Here's what we do with it:

• Deliver the courses and content you've registered for
• Send you updates about your courses, including schedules and materials
• Process payments and maintain accurate financial records
• Respond to your questions and support requests
• Improve our website based on how people use it
• Send occasional emails about new courses or updates (you can opt out anytime)
• Comply with legal requirements and protect against misuse
• Analyze learning patterns to enhance our teaching methods

We base our data processing on several legal grounds under GDPR:

• Contract performance: Processing necessary to deliver the services you signed up for
• Legitimate interests: Improving our services and communicating about relevant educational opportunities
• Consent: Where you've explicitly agreed to receive marketing communications
• Legal obligations: Keeping records for tax and regulatory purposes

Sharing Your Information

We don't sell your personal data. Period. But we do share information with specific partners who help us run our services:

Service Providers

We work with companies that help us deliver our educational platform. These include:

• Payment processors who handle transactions securely
• Email service providers for course communications
• Hosting companies that keep our website running
• Analytics tools that help us understand how people use our site

All these partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

We might share your information if required by law, such as responding to court orders or regulatory requests. We'll notify you when legally permitted to do so.

Your Rights Under GDPR

Because we operate in Belgium and serve European residents, you have significant rights over your personal data:

How to Exercise Your Rights

Contact us at [email protected] with your request. We'll respond within one month (though complex requests might take longer). You'll need to verify your identity before we process certain requests.

If you're unhappy with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit/Autorité de protection des données).

Data Security Measures

We take technical and organizational steps to protect your information from unauthorized access, loss, or misuse:

• SSL encryption for all data transmitted to our servers
• Secure servers with regular security updates and monitoring
• Access controls limiting who within our team can view personal data
• Regular security assessments and vulnerability testing
• Secure backup systems to prevent data loss
• Employee training on data protection and privacy

While we use industry-standard security measures, no system is completely foolproof. We can't guarantee absolute security, but we're constantly working to improve our defenses.

How Long We Keep Your Data

We don't keep your information longer than necessary. Here are our retention periods:

After these periods, we securely delete or anonymize your data so it can't be traced back to you.

International Data Transfers

Our primary servers are located within the European Economic Area. However, some service providers we use might process data outside the EEA. When this happens, we ensure adequate protection through:

• Standard Contractual Clauses approved by the European Commission
• Providers certified under recognized privacy frameworks
• Additional safeguards to ensure GDPR-level protection

We regularly review these arrangements to confirm your data receives adequate protection regardless of where it's processed.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. When you first visit, you'll see a banner explaining our cookie use and asking for your consent where required.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function (no consent needed)
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings, though disabling certain cookies might affect website functionality.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 16 without parental consent. If you're under 16, please have a parent or guardian contact us before providing any personal information.

If we learn we've inadvertently collected data from someone under 16 without proper consent, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when we last modified this policy. We encourage you to review it periodically.